Last updated: January 2026

1. Introduction

This Privacy Policy explains how Eleven Internet Services LLP (doing business as PubNinja) collects, uses, stores, and protects your personal information when you access or use our websites, mobile apps, services, and any communication channels. It also provides you with an overview of your rights and how you can exercise them in connection with your personal data.

By using our services, including browsing our websites, registering or logging in, or using our mobile apps, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect two types of information regarding our visitors and users:

A. Non-Personal Information

Non-personally identifiable information (Non-PII) refers to data that cannot be used to identify an individual directly. This includes:

• Technical data: browsing history, IP address, geo-location data, device/browser type, screen resolution, internet service provider, referring/exit pages, etc.

• Usage data: interaction with our websites, apps, and services (such as click-stream activity, session heatmaps, and other aggregated usage statistics).

• Cookies and similar technologies: to enhance user experience and track service usage.

B. Personal Information

Personally identifiable information (PII) is information that can identify an individual, either directly or indirectly. This includes:

• Contact details: email address, phone number, and any other details you provide when you contact us.

• Account information: billing details (e.g., name, physical billing address, payment method, and transaction details) for users of our paid services.

• Device and session information: IP address, geo-location, and device unique identifiers.

• Social media and third-party accounts: details regarding connected accounts (e.g., PayPal, Google, Facebook).

• User-uploaded content: scanned documents (e.g., ID cards, driver’s licenses, etc.) or any correspondence you share with us via the services.

C. Information We Receive from Third Parties

We may also receive data from third-party services, including payment processors, marketing partners, and analytics platforms to enhance the information we collect from you directly.

3. How We Collect Information

A. Through Your Use of Our Services

When you visit or interact with our websites, apps, dashboards, or services, we collect data automatically through your use. This includes browsing activities, registration, uploads, and usage of our services, with the help of cookies and other tracking technologies.

B. Voluntary Information You Provide

We also collect information you provide to us voluntarily, such as:

• Registering for an account or signing up for a newsletter

• Submitting a support ticket or inquiry

• Signing into our services via third-party accounts (e.g., Facebook, Google)

• Participating in surveys, promotions, or contests

C. Information from Third Parties

We may also receive data from third-party sources (such as social media platforms, analytics providers, and advertisers) to supplement the information we collect from you directly.

4. Why We Collect Information

We use the information we collect for the following purposes:

• To provide and operate our services (including enabling you to access and use our websites, apps, and dashboards)

• To improve and personalize your experience (customizing content, recommendations, and features based on your preferences)

• To offer customer support (responding to inquiries, technical issues, or user requests)

• To send promotional and service-related communications (newsletters, marketing updates, product announcements)

• To analyze trends (aggregated usage data to enhance user experience, troubleshoot issues, and improve our services)

• For security and fraud prevention (detecting and addressing security issues or fraudulent activity)

• To comply with legal obligations (fulfilling regulatory, legal, and tax obligations)

We will only use your personal information for the purposes outlined above and will process it in accordance with applicable data protection laws.

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data in the following cases:

• Third-party service providers: We share data with trusted service providers (e.g., hosting, billing, marketing, fraud prevention) who assist us in delivering our services. These third parties are required to maintain the confidentiality and security of your data.

• Legal and regulatory disclosures: If required by law (e.g., in response to subpoenas, court orders, or legal requests), we may disclose personal information to authorities.

• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred.

• Social media and third-party platforms: If you use social media sharing features, your information may be shared with those platforms, in accordance with their privacy policies.

6. Cross-Border Data Transfers

Our services are hosted and operated in the United States. If you are accessing our services from outside the U.S., please note that your data may be transferred, stored, and processed in the U.S. or in countries where we have facilities or in which we engage service providers. By using our services, you consent to this transfer of data.

7. Cookies and Tracking Technologies

We use cookies, pixels, tags, and SDKs to improve the functionality of our services and provide personalized content. These technologies may collect the following information:

• Device and usage data: information about your device, operating system, and browsing activity.

• Advertising and marketing: information to serve personalized ads based on your interests.

You can manage your cookie preferences through your browser settings or our cookie consent manager. Certain cookies are necessary for our services to function, and you cannot opt-out of these essential cookies.

For more detailed information on cookies, please refer to our Cookie Policy.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access and obtain a copy of your personal data

• Rectify or update inaccurate or incomplete information

• Delete or request the erasure of your personal data

• Object to the processing of your personal data for certain purposes (e.g., marketing)

• Withdraw your consent at any time (where applicable)

• Request a transfer of your personal data (data portability)

For any of these requests, please contact us at contact@elevenispl.com. We may require additional information to verify your identity before processing your request.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, we will securely delete or anonymize your personal data unless it is required for ongoing legal purposes.

10. Security

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include encryption, access controls, and regular security audits.

However, no system can guarantee complete security. While we strive to protect your data, we cannot guarantee absolute security, and you provide your personal data at your own risk.

11. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child under 13, we will promptly delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@elevenispl.com so that we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. If there are material changes, we will provide notice through a prominent notice on our websites or send you an email.

The “Last updated” date at the top of this policy will reflect when the most recent updates were made.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal data, please contact us at:

Email:contact@elevenispl.com

Mailing Address (India):Eleven Internet Services LLP

A-40, Wallfort City, Bhatagaon,Raipur, Chhattisgarh 492001, India